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Conflict Resolution
2-Panel - $7.95 CDN

Conflict is a part of life.
This Guide is a blueprint to reduce conflict at work and in personal relationships. Conflicts arise in every business, personal, and social setting – it is the severity of the conflict and the approaches adopted for its resolution that dictate how importance the conflict. This Guide provides excellent strategies to be considered in any conflict situation, including a comparison between conflict styles and the specific approaches to achieve a conflict resolution.

  • Conflict defined – styles
  • Personal conflicts
  • Social conflicts
  • Business conflicts
  • Expert strategies
  • Resolution and results

A-508-8 Professional Development, Communication

Effective Communication
2-Panel - $7.95 CDN

Communication is as essential as breathing. Do it well with this great Guide. This Guide provides effective assistance to anyone who seeks to improve the most fundamental of human skills – communication. Helpful charts and summaries outline a variety of tips to achieve effective communication in business and personal settings.

  • Communication basics
  • Business communications
  • Personal communications
  • Expertly prepared charts and summaries
  • Tips to improve communication skills

A-499-5 Professional Development, Communication

Effective Listening
2-Panel - $7.95 CDN

A good listener is a good communicator.
This Guide tells you how effective listening makes everyone effective. Good listening is essential to effective communication. This Guide draws the fundamental distinction between hearing and listening, with strategies to reinforce how to be a good listener at all times in any conversation.

  • 'I hear you' – are you truly listening?
  • Listening versus hearing
  • Listening strategies
  • How listening builds communication
  • Communication as a 2 way street

A-505-3 Professional Development, Communication

Interviewing Skills
3-Panel - $8.95 CDN

Conduct a great interview – painlessly. Whether in management or for the pursuit of information, effective interview skills will provide the user with the tools to obtain the desired answers to any questions. This Guide provides a focal for the prospective interviewer, with its emphasis upon the building of a preparation checklist, making a great first impression, and the developing the right questions to achieve interview success.

  • The purpose of the interview
  • Plan questions that fit the purpose
  • Preparation checklist
  • The first impression
  • Controlling the interview
  • Wrap up and conclusion

A-519-3 Professional Development, Communication

Meeting Management
2-Panel - $7.95 CDN

Make every meeting a productive use of your valuable time! In an era where effective time management has become the most important aspect of business organization, an effective meeting must be organized and time sensitive.

This focused Guide breaks down the meeting process into its constituent parts, to provide the reader with a comprehensive understanding of how each meeting component must be managed to create a useful end result. The roles of meeting facilitator, recorder, time keeper and participants are each clearly explained.

  • Meetings and planning – basic principles
  • Types of meetings
  • Parts of a meeting
  • Facilitator
  • Recorder
  • Time keeper
  • Rules for participants
  • How to move forward
  • A-498-7 Professional Development, Communication

2-Panel - $7.95 CDN

Art? Skill? Science? Unlock your hidden creative powers with this useful Guide! This Guide is a great aid to anyone seeking to develop their innate creative powers. A creative 'to do' list is one of the tools described in the Guide. A series of innovative skill builder exercises are developed that can be resorted to at any time by a reader to reinforce their creative processes.

  • Creativity – unique to every person
  • Where is creativity important?
  • What makes a person creative?
  • Creativity – skill builder exercises developed by experts
  • Use it or lose it!

A-500-2 Professional Development, Business Skills

Effective Business Writing
2-Panel - $7.95 CDN

Write like a Pro!
Build great Business Writing skills with one quick reference Guide. Provides details on business of writing, basic steps of effective writing, hooking the reader, pulling your ideas together, keeping it brief, knowing the reader, getting to the point, using active writing, salutations, and the business letter.

  • Helpful research hints
  • How to select the right business writing style
  • Reports
  • Proposals
  • Summaries
  • Memoranda
  • Business letters

A-524-X Professional Development, Business Skills

Managing a Project Team
2-Panel - $7.95 CDN

The right project team strategies will help you lead a project from start to finish.
The Guide provides comprehensive support to anyone who seeks to organize and direct a project from start to finish. Project management as distinct form everyday department management is emphasized. Planning skills are especially emphasized in the context of the project life cycle of Plan / Do / Evaluate. Communication strategies and the crucial project stages are mapped out in the Guide that are applicable to projects large and small.

  • Project teams and project management defined
  • General principles
  • Planning
  • Doing
  • Evaluating

A-523-1 Professional Development, Business Skills

2-Panel - $7.95 CDN

Mentors are an influence that lasts a lifetime.
Here is how to be a great one! A mentor provides a significant, life long impact upon the life of another person. This Guide provides the reader with the essentials of a great mentoring relationship, where the mentor provides ongoing support to another person to assist in the discovery of the true extent of that person's talents. This Guide emphasizes mentoring in a business environment, with principles that are broadly applicable.

  • What is a mentor
  • Mentor versus coach
  • Mentor relationships and how to build them
  • The ongoing role
  • Mentors in business

A-522-3 Professional Development, Business Skills

2-Panel - $7.95 CDN

Business leadership is often built upon the ability to motivate a team.
The ability to motivate others is a vital skill in any business or management setting. This Guide provides effective motivational strategies for those who seek self-motivation as well as those who strive to provide a positive spark for those around them. The Guide also sets out some useful tips to secure feedback from your motivational efforts.

  • Motivation and leadership
  • Motivation in business
  • Self-motivation
  • Great motivational strategies
  • How to get constructive feedback

A-525-8 Professional Development, Business Skills

Negotiation Skills
2-Panel - $7.95 CDN

Good negotiations – the heart of all business and personal relationships.
This Guide is aimed at the business world, but it contains helpful tips and strategies that have a universal appeal. Strong negotiation skills are at the heart of any successful contractual relationship, as this Guide takes the reader through the important types of negotiators commonly encountered in business. Listening skills are also given priority, as the Guide outlines how a negotiation will result in a successful conclusion for a skilled and informed party.

  • Negotiation basics
  • Contract negotiations
  • Other types of negotiations
  • Next steps and following through
  • Listening skills
  • Building bridges, not barriers

A-730-7 Professional Development, Business Skills

Presentation Skills
2-Panel - $7.95 CDN

A great presentation doesn't just happen.
This Guide addresses the fundamental problems that are commonly encountered by anyone making a presentation to a group in any setting. The Guide describes presentations by contrasting the symptoms of poor presentations with the readily available cures. Important information is provided as to how a presenter must use time effectively to achieve the best possible results.

  • Presentations – where do they happen?
  • Preparation – know your audience!
  • Structure
  • Humour
  • Time management
  • The killer conclusion

A-526-6 Professional Development, Business Skills

Problem Solving
2-Panel - $7.95 CDN

Problem solving is a cornerstone of all business and personal success.
This Guide provides a great way of looking at problems as opportunities through effective problem solving strategies. Facing situations head on, as opposed to burying or ignoring problems, is a key strategy outlined in the Guide.

  • What is a problem?
  • The problem as an opportunity
  • Expertly formulated problem solving strategies
  • The problem and the solution

A-506-1 Professional Development, Business Skills

Project Management
2-Panel - $7.95 CDN

These portable Project Management tips will assist in all projects great and small.
The Guide provides comprehensive support to anyone who seeks to organize and direct a project from start to finish. Planning skills are especially emphasized in the context of the project life cycle of Plan / Do / Evaluate. Helpful information concerning the key planning stages are mapped out in the Guide that are applicable to projects large and small.

  • Project management defined
  • General principles
  • Planning
  • Doing
  • Evaluating

A-507-X Professional Development, Business Skills

Public Speaking
2-Panel - $7.95 CDN

Conquer the fear and anxiety of a public speaking assignment with the strategies contained in this effective Guide!
Public speaking skills are ones that may be applied to many educational, business, and volunteer settings. This Guide helps any public speaker to better organize and plan their presentation. Stress and public speaking are common allies; this Guide will aid any prospective speaker in overcoming their speaking jitters with tested strategies to deliver their best speech.

  • Public speaking – basic concepts
  • How to research your topic
  • How to organize your material
  • Practice makes perfect!
  • Tips to make the presentation fun

A-723-4 Professional Development, Business Skills

Stress Management
2-Panel - $7.95 CDN

Reduce stress and gain control of your agenda with these great tips!
Stress has been increasingly identified in recent years as the key debilitating influence in effective work performance. This Guide provides both insight into what causes or contributes to stress, and a remarkable range of focused strategies and 'stress busters' to combat the effects of stress at work and in the home.

  • What is stress?
  • Typical stress points
  • Stress and performance
  • 'Stress busting' strategies for work and home
  • Healthy stress

A-577-0 Professional Development, Business Skills

Time Management
2-Panel - $7.95 CDN

Time management is at the heart of business efficiency and personal satisfaction. This Guide is an effective resource for anyone who seeks to get the most out the time that they have available for any project or activity. The Guide provides contrasts between time saving and time takers that face everyone. Four 'Time for Action' tips are set out to assist in taking charge of the time available to anyone, to make life easier and more productive.

  • There's never enough time! – is there?
  • Time saving
  • Time takers
  • Time in action tips
  • Following through and guarding time

A-501-0 Professional Development, Business Skills

Customer Service
2-Panel - $7.95 CDN

Customer service leads to customer satisfaction through the tips in this Guide.
This Guide assists in taking a customer in any business beyond simply meeting their expectations. Systems to ensure ongoing quality customer service are explained. Face to face customer meetings and telephone / Internet / email contacts are also discussed.

  • The customer
  • What is true customer service?
  • Customers face to face
  • The Internet or email customer
  • The telephone customer
  • The satisfied customer

A-504-5 Professional Development, Customer Service

Dealing With Difficult Customers
2-Panel - $7.95 CDN

This Guide takes the difficult customer from problem to solution in easy steps.
Everyone in business will deal with a difficult customer at some time in their career. This supportive Guide provides both the business person with the insights and the strategies to convert a difficult customer relationship into a positive result through careful attention to the actual nature of the customer’s concerns. This Guide assists in furthering a proactive resolution wherever circumstances permit.

  • The difficult customer
  • Types and stereotypes
  • Identifying the problem
  • Listening skills
  • Negotiations
  • The solution with a smile

A-520-7 Professional Development, Customer Service

Telephone Etiquette
2-Panel - $7.95 CDN

Make the telephone your friend with these simple but profoundly important telephone tools!
"Smiling through the telephone" is the essential concept of this focused and helpful Guide. A series of telephone tips are accompanied by a series of alternative expressions that assist anyone in making their telephone conversations a better and more meaningful communications medium.

  • The telephone conversation
  • Great telephone introductions
  • Smile through the telephone
  • Polite conclusions

A-502-9 Professional Development, Customer Service

Burn Treatment
Pocket - $4.95 CDN

Treating burns requires special care and specific knowledge. This chart covers assessing the severity of a burn, emergency burn management, inhalation injury, infections, infection monitoring, grafts, wound healing, skin preservation, and wound care.

A-460-X Life Sciences, Medical

Netiquette (Tutorial)
2-Panel - $7.95 CDN

Informal communication by text can be fraught with pitfalls.
For those who are new to online communication, this Guide will help you learn the basic rules that will ensure the recipients of your emails, SMS, and other text messages get your message clearly - without inadvertently offending them.

A-530-4 Computers, Miscellaneous

Jump Start Your Brain
2-Panel - $7.95 CDN

Improve IQ, memory, focus, and concentration through the numerous useful tips contained in this Guide.
From healthy nutrition tips that improve body and brain function, such as how to select foods that contain the vitamin and minerals that boost brain function, to memorization and relaxation techniques, anyone can equip themselves to improve their brain power.
The laminated Guide also has space for short term and long term goals of all kinds for easy reference.

B-165-9 Health & Wellness, Business Skills

Arthritis: Natural Remedies
2-Panel - $7.95 CDN

The ultimate quick reference source for Natural Arthritis Remedies!
A companion to Arthritis: the key aspects of this disease are placed in an effective context with various treatment options. This Guide provides a systematic overview of the most common types of Arthritis, including: osteoarthritis; rheumatoid arthritis; gout. Treatments methods such as massage, physical therapy, and surgery are each outlined.

  • Arthritis – a primer
  • Specific natural Osteoarthritis treatments
  • Massage, physical therapy, and non-invasive treatments
  • Special terms and definitions
  • Anatomical diagrams

A-738-2 Health & Wellness, Ailments/Diseases

Breast Self-Examination
2-Panel - $7.95 CDN

An essential Breast Self-examination quick reference to early detection of breast cancer!
Breast Self-examination is now recognized as an important component of women’s health. This useful Guide assists in understanding the best techniques to perform breast self-examination with the aid of clear diagrams and easy to follow steps to ensure that these examinations are preformed in the best possible fashion.

  • Breast Self – Examination – the basic principles
  • Breast structure
  • What to look for?
  • Important examination techniques
  • Examination schedules
  • Charts and diagrams

A-796-X Health & Wellness, Ailments/Diseases

Breast Self-Examination
Pocket - $4.95 CDN

Learn how to examine your breasts on a regular basis: know what to look for, review the methods you can use, and find out what else you can do to look after your body.

A-443-X Health & Wellness, Ailments/Diseases

2-Panel - $7.95 CDN

The ultimate reference source to understand Cholesterol and its role in the function of the human body.
This Guide provides a systematic overview of the key elements of Cholesterol function in the body; the relationship between Cholesterol and the healthy production and formation of numerous components of the human body, such as hormones and nerve fibre and sheaths, are outlined. The crucial relationship between cholesterol and diet, and effective low cholesterol recipes are also included.

  • Cholesterol – definition and function
  • Role of cholesterol in human performance
  • Nervous system
  • Diet
  • High cholesterol dangers
  • Treatments
  • Great low cholesterol food recipes!

A-605-X Health & Wellness, Ailments/Diseases

2-Panel - $7.95 CDN

The ultimate Diabetes quick reference source!
This Guide provides a systematic overview of the key elements of Diabetes, a disease that has acquired greater prominence in the early 21st century due to its relationship to sedentary lifestyles and nutrition choices. Types of diabetes, including Type I and Type II, are clearly explained, as are effective nutrition, diabetes testing, and the importance of exercise.

  • Diabetes – overview and principles
  • Type I Diabetes
  • Type II Diabetes
  • Nutrition and Diabetes
  • Related illnesses
  • Testing and Treatments
  • Anatomical diagrams

A-611-4 Health & Wellness, Ailments/Diseases

2-Panel - $7.95 CDN

Understanding the most common cause of human discomfort: the headache!
This Guide provides a systematic overview of the Headache phenomenon. Types of headaches, including the common occurrences that may trigger a headache, tension headaches, migraines and sinus headaches, are all described. The importance of headaches as a potential indicator of a more serious condition is also explained.

  • The headache phenomenon
  • What causes headaches?
  • Tension headaches
  • Migraines
  • Sinus headaches
  • Treatments

B-170-5 Health & Wellness, Ailments/Diseases

Heart Disease & Stroke
1-Panel - $5.95 CDN

A systematic overview of the key elements of heart disease and stroke: diseases that have acquired greater prominence to their relationship to sedentary lifestyles, smoking, and nutrition choices. Coronary artery function, arteriosclerosis, and the causes of stroke are each effectively described through the use of colour diagrams.

  • Heart Disease – a definition
  • Stroke – causes and its relationship to Heart Disease
  • Diet
  • High cholesterol and heart disease
  • Prevention and Treatments
  • Great color diagrams!

A-719-6 Health & Wellness, Ailments/Diseases

1-Panel - $5.95 CDN

This Guide is the ultimate reference in the study and understanding of Osteoporosis. This well organized Guide provides an invaluable resource to anyone who wishes to better understand the causes, effects and treatment options available to counter the effects of Osteoporosis, the condition that results from the reduction of bone mass. Important concepts such as the hormonal regulation of calcium are described with the aid of colour diagrams.

  • What is Osteoporosis?
  • Relationship between Osteoporosis and other bone diseases
  • Causes
  • Common symptoms
  • Effect of reduced bone mass
  • Treatment options
  • Full color diagrams

A-476-6 Health & Wellness, Ailments/Diseases

Tai Chi
2-Panel - $7.95 CDN

2 panels, 4 pages - explaining the benefits of Tai chi and the basic forms.

A-939-3 Health & Wellness, Ailments/Diseases

Adult First Aid
2-Panel - $7.95 CDN

This comprehensive Guide provides the First Aid beginner / student and the experienced First Aid provider with clear descriptions of all important First Aid principles and techniques. All common injuries requiring First Aid treatment are described. This Guide is a companion to the Choking and CPR Guide.

B-264-7 Health & Wellness, Safety

1-Panel - $5.95 CDN

This Guide is the ultimate reference for the use and applications of an Automated External Defibrillator!
This Guide describes the purpose, function, and application of the Automated External Defibrillator (AED), used where a person has suffered a cardiac arrest. The 'Chain of Survival' is emphasized, and the relationship between the application of an AED to other life saving techniques such as CPR are outlined.

  • Cardiac arrest – an overview
  • How an Automated External Defibrillator works
  • AED and CPR explained
  • Full color diagrams

A-490-1 Health & Wellness, Safety

Choking & CPR
2-Panel - $7.95 CDN

The ultimate Choking and First Aid reference source for the emergency responder!
This comprehensive Guide provides the Choking / CPR beginner / student practitioner and the experienced Choking / CPR provider with clear descriptions of all important Choking / CPR principles and techniques. All common injuries requiring Choking / CPR treatment are described. This Guide is a companion to the First Aid.

  • Principles of basic First Aid
  • CPR techniques
  • Choking – what to do!
  • Diagrams
  • A companion Guide to First Aid

B-167-5 Health & Wellness, Safety

First Aid
2-Panel - $7.95 CDN

The ultimate First Aid responder reference source!
This comprehensive Guide provides the First Aid beginner / student and the experienced First Aid provider with clear descriptions of all important First Aid principles and techniques. All common injuries requiring First Aid treatment are described. This Guide is a companion to the Choking and CPR Guide.

  • Principles of basic First Aid
  • First Aid techniques
  • Diagrams
  • Bandages, wraps, and splints
  • A companion Guide to Choking and CPR

B-168-3 Health & Wellness, Safety

Pediatric First Aid
2-Panel - $7.95 CDN

Accidents can happen, anywhere, anytime.
Would you know what to do if a child or infant requires first aid? Knowing how to provide proper care can save a child's life, prevent further illness or permanent injury, and help with healing and recovery. First aid can range from calling emergency medical personnel (911), to performing more advanced procedures such as administering CPR. Guidelines in this chart are specific to "non-health care professionals." Read this chart and become someone who knows what to do.

B-260-4 Health & Wellness, Safety

Back Health at Work
2-Panel - $7.95 CDN

Everyone wants to avoid back pain in the workplace.
This Guide directs meaningful attention to low back pain, the leading cause of disability for persons under the age of 45. With ever increasing attention paid to posture and ergonomics, this Guide provides the reader with an excellent summary of the risks to back health present in every office environment. The strategies to reduce back injury and back pain are also outlined.

  • The low back structure
  • Common causes of back pain
  • Office back pain risks and how to avoid them!
  • The right office chair
  • Easy office exercises

A-503-7 Health & Wellness, Fitness/Diet

Diet Comparison
2-Panel - $7.95 CDN

Everyone has a so-called miracle diet. Make the best choice for you with our no nonsense Guide.

This Guide provides straightforward and practical information concerning the various commercial diet products and programs available in North America. The health problems associated with various types of fad diets are explained. The Guide also outlines the relationship between diet and various therapeutic programs.

  • What is a diet?
  • Fads, facts, and fiction
  • Fad diets and health
  • Balance
  • Nutrition
  • Eating healthy – eating well!

A-781-1 Health & Wellness, Fitness/Diet

2-Panel - $7.95 CDN

The ultimate reference source to understand the importance of Nutrition in the optimal function of the human body!
This helpful Guide provides a useful overview of Nutrition, the science of the food that the body requires for its maintenance, growth, and repair during all stages of its life. Elements of nutrition, such as the food pyramid, carbohydrates, lipids / fats, and proteins are each described, as are vitamins and minerals and the principles of digestion.

  • Nutrition – basic principles
  • The role of Nutrition in human health
  • The food pyramid
  • Carbohydrates
  • Lipids / fats
  • Proteins
  • Digestion and absorption
  • Anatomical diagrams

A-722-6 Health & Wellness, Fitness/Diet

Vitamins & Minerals
2-Panel - $7.95 CDN

The ultimate reference source to understanding the role played by Vitamins and Minerals in the human body!
This Guide provides a systematic overview of the important relationships between vitamin and mineral intake and the optimum performance of the human body. The types of vitamins and minerals necessary to ensure the proper performance of various bodily systems are clearly described. The health benefits of all important vitamins and minerals are outlined in a glossary format.

  • Vitamins - definition
  • Minerals - definition
  • The role of vitamins and minerals in human performance
  • Vitamins, Minerals and Diet
  • Supplements
  • Treatments for vitamin and mineral deficiencies
  • Diagrams and charts

A-717-X Health & Wellness, Fitness/Diet

Identity Theft - Canadian Version
2-Panel - $7.95 CDN

Identity theft is one very unpleasant aspect of modern life.
In a world where anyone's identity can be compromised in seconds, this comprehensive Guide provides its readers with the information and the strategies necessary to keep bank accounts, credit / ATM cards, and even residences out of the hands of criminals.
Aussi disponible en français.

B-160-8 Health & Wellness, Miscellaneous

Organize and Prioritize-Get from to do to done today
2-Panel - $7.95 CDN

Procrastination is a serious barrier to productivity for many people.
This Guide is a collection of helpful tactics and tips to overcome this common problem. Concise charts provide a quick reference to basic planning tools that are invaluable aids to better health and safety, home and car maintenance, and family management.

B-203-5 Health & Wellness, Miscellaneous

Organizational Behaviour
6x9 3-Panel - $7.95 CDN

Do you understand how organizations work? Gain knowledge of different leadership styles, division of labour, and communication processes. Do you know what factors create job motivation? Find out how personal values and attitudes affect worker output. Can you effectively work in a group or team? Learn how to accomplish goals by managing group behaviour and developing problem-solving, and conflict management skills.

B-182-9 Academics, Humanities

Alternative Dispute Resolution - Canadian
2-Panel - $7.95 CDN

Alternative Dispute Resolution (ADR) has become a very important Canadian legal mechanism.
ADR often means huge savings in time, money and risk often associated with the Canadian legal trial process. This comprehensive ADR guide gives highly relevant information to everyone interested in the efficient and timely resolution of disputes without going to the courts. The entire ADR process is neatly summarized, with all key definitions, terms, rules, and references comprehensively organized.

B-177-2 Academics, Law

Alternative Dispute Resolution - US
2-Panel - $7.95 CDN

Alternative Dispute Resolution (ADR) has become a very important American legal mechanism.
ADR often means huge savings in time, money and risk often associated with the American legal trial process. This comprehensive ADR guide gives highly relevant information to everyone interested in the efficient and timely resolution of disputes without going to the courts. The entire ADR process is neatly summarized, with all key definitions, terms, rules, and references comprehensively organized.

A-554-1 Academics, Law


Communications SkillsCustomer ServiceBusimess Skills
Health MattersSafetyFitness/DietSee all

Call us for more information: In Toronto and Area call 647.470.9087.
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